In-house average weekday ridership for September was 2,877, down by -4.20% from last year. Supplemental providers average weekday ridership was 568, up by 35.56%. Combined in-house and supplemental providers average weekday ridership was 3,445, up by 0.65%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 769 boardings, up 0.28% as compared to the same time period in fiscal year 2026.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.49% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.18%. On-time performance for trips with a desired arrival time was 52.45% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.61% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 69,035 trips including 7,661 trips that were longer than one hour in trip time. The analysis found that 71.37% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 810 or 10.57% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,383 or 18.05% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 72.61% for September, down by -10.16% from last year.
Over the month of September, reservationists answered 42,019 calls. Of those calls, 98.04% were answered within 3 minutes, and 99.79% were answered in 5 minutes.
| September FY2027 |
September FY2026 |
% Change FY 26 to 27 |
3 Month FY2027 |
3 Month FY2026 |
% Change FY 26 to 27 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 90,852 | 90,333 | 0.57% | 275,716 | 274,947 | 0.28% | |
| Average Weekday Ridership | 3,445 | 3,423 | 0.65% | 3,431 | 3,412 | 0.56% | |
| Unique Riders During the Month | 5,897 | 5,771 | 2.18% | 5,867 | 5,723 | 2.52% | |
| Cost per Revenue Hour | $131.28 | $117.73 | 11.51% | $127.95 | $117.60 | 8.80% | <= $90 |
| Cost per Passenger Trip | $63.80 | $55.75 | 14.44% | $62.52 | $55.18 | 13.30% | <= $39 |
| Cost per Revenue Mile | $9.02 | $8.12 | 11.08% | $8.81 | $8.08 | 9.03% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.06 | 2.11 | -2.56% | 2.05 | 2.13 | -3.97% | >= 2.2 |
| Farebox Recovery | 2.44% | 2.68% | -0.24% | 2.49% | 2.96% | -0.47% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.16% | 76.86% | 0.30% | 78.03% | 77.44% | 0.59% | |
| Early Arrivals (> 10 Minutes) | 0.68% | 0.61% | 0.07% | 0.81% | 0.66% | 0.15% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.03% | 0.01% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.49% | 87.91% | -0.42% | 89.12% | 88.82% | 0.30% | >= 90% |
| On-Time and All Early Arrivals | 88.18% | 88.53% | -0.35% | 89.93% | 89.48% | 0.45% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.60% | 1.16% | 0.44% | 1.02% | 0.94% | 0.08% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 52.45% | 57.89% | -5.44% | 53.93% | 58.20% | -4.27% | > 90% |
| Comparative Trip Length Analysis | 71.37% | 71.06% | 0.31% | 73.70% | 73.77% | -0.07% | 50% |
| Excessive Trip Length | 10.57% | 10.43% | 0.14% | 9.08% | 9.10% | -0.02% | 1% |
| No Show / Late Cancellation Rate | 4.63% | 4.14% | 0.49% | 4.39% | 4.05% | 0.34% | < 5% |
| Advance Cancellation Rate | 24.95% | 19.56% | 5.39% | 23.46% | 20.04% | 3.42% | < 15% |
| Missed Trip Rate | 1.91% | 1.45% | 0.46% | 1.23% | 1.17% | 0.06% | < 0.5% |
| Complaints per 1,000 Trips | 3.52 | 2.75 | 28.00% | 2.76 | 2.25 | 22.67% | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.79% | 99.59% | 0.20% | 99.91% | 99.38% | 0.53% | 99% |
| Vehicle Availability | 72.61% | 82.77% | -10.16% | 74.78% | 82.68% | -7.90% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
